Privacy Policy

QNB Bank is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you access or use our services, including our website, mobile applications, and other related services (collectively, "Services"). By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of personal information in connection with our Services, including:

  • Personal Identification Information: Name, address, date of birth, phone number, email address, and other identification information.

  • Account Information: Bank account number, account balance, transaction history, and related financial information.

  • Payment Information: Payment details such as credit card numbers, debit card numbers, and billing addresses.

  • Usage Data: Information about how you interact with our website, mobile apps, and other online platforms, including IP addresses, browser type, device information, and cookies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Services: To open and manage your account, process transactions, and deliver the services you have requested.

  • Communication: To send you account-related notifications, updates, and promotional offers (if you have opted in).

  • Improving Our Services: To analyze usage trends and improve the functionality and security of our Services.

  • Compliance: To comply with legal and regulatory requirements, including anti-money laundering (AML) and know your customer (KYC) obligations.

3. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: To provide services that support our operations, such as payment processors, IT services, and customer support.

  • Legal Compliance: When required by law, regulation, or legal process, such as responding to subpoenas, court orders, or government requests.

  • Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

We will not sell, rent, or share your personal information with third parties for marketing purposes without your consent.

4. Data Security

We implement physical, technical, and administrative measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website and mobile apps. These tools help us remember your preferences, analyze trends, and improve our services. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect your ability to use some features of our Services.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.

  • Correction: You can request that we update or correct inaccurate information.

  • Deletion: You may request the deletion of your personal information, subject to certain legal limitations.

  • Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us at [Insert Contact Details].

7. Retention of Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be communicated through our website or other communication channels. Your continued use of our Services after such changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: